Privacy Policy

Welcome to SkillStory

1. Introduction

At SkillStory, accessible from skillstory.org, protecting the privacy of our users is one of our highest priorities. This Privacy Policy outlines the types of data we collect, use, and protect across our platform. For any questions about this Privacy Policy, please contact us at support@skillstory.org.

This Privacy Policy is relevant to all data collected via our online services and does not apply to information gathered offline or through other channels. By using SkillStory, you consent to our policy and agree to its terms.

2. Consent

By using our website, you consent to our Privacy Policy and Terms of Service.

3. Information We Collect

We collect personal information as follows:

• Account Creation: Information such as name, email, address, and phone number.
• Direct Communication: When you contact us, we may collect additional data like your message contents and any attached files.

We clearly communicate the reasons for data collection at the time we request your information.

4. How We Use Information

Your data is used to:

• Provide and enhance our services.
• Personalize and improve user experience.
• Analyze trends and usage to optimize platform performance.
• Communicate directly with you for support, updates, or marketing.
• Prevent fraud and ensure secure access.

5. Log Files

We collect log data, including IP addresses, browser types, ISP information, timestamps, and click data, solely to improve user experience and track trends.

6. Cookies and Web Beacons

Like many websites, SkillStory uses cookies and similar technologies (such as web beacons) to enhance user experience. Cookies are small files stored on your device to remember preferences and track website activity. Here's how we use them:

• Functional Cookies: These cookies are essential for enabling basic website functionality such as session management and navigation.
• Performance Cookies: These cookies help us understand how visitors interact with our site, allowing us to optimize its performance.
• Advertising Cookies: Used to serve relevant advertisements based on your browsing history, improving ad personalization.

By using our website, you consent to the use of cookies as described. If you do not wish to accept cookies, you can modify your browser settings to block them, but this may affect the functionality of the website.

7. Third-Party Tools and Advertising

Google may use cookies to serve relevant ads based on your browsing history. You can opt out via Google Ad Privacy Policy at policies.google.com/technologies/ads.

8. Compliance with Data Privacy Standards

As a global platform, SkillStory strictly adheres to GDPR, FERPA, and SOC 2 standards:

• GDPR Compliance: SkillStory ensures all users under the Enterprise plan and onboarded to EU servers in the EU have rights to access, correct, delete, and limit the processing of their personal data. You may exercise these rights by contacting us.
• FERPA Compliance: SkillStory commits to safeguarding educational records and protecting student privacy for educational institutions in compliance with FERPA regulations.
• SOC 2 Compliance: We follow SOC 2 principles to safeguard data integrity, availability, and confidentiality through our security measures and audits.

9. Your Rights

In compliance with applicable privacy laws, you have the right to access, correct, delete, restrict, or transfer your personal data. To exercise any of these rights, please contact us at support@skillstory.org.

10. Children's Privacy

We do not knowingly collect data from children under 13. If such data is detected, we promptly delete it.

11. Updates and Changes

We may update this Privacy Policy to reflect legal changes and better safeguard your data. Updates will be posted on our website, with changes effective immediately.

12. Google Workspace Add-ons

SkillStory add-ons for Google Workspace use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@skillstory.org.